Refund & Cancellation Policy

Try before you pay

Every account starts on a free plan that includes five threads and two automated posts, with no card required. We would rather you used those first and decided from experience than paid and asked for a refund.

How billing works

• Paid plans are billed monthly in advance, in US dollars, and renew automatically until you cancel.
• You authorise that recurring payment when you check out. Your card details are handled entirely by our payment provider, Razorpay — we never see or store them.
• Your bank may apply currency conversion or foreign transaction fees. Those are set by your bank, not by us, and are not refundable by us.
• If a renewal payment fails, we keep your access active for a short grace period while the payment is retried, rather than cutting you off immediately.

Cancelling

You can cancel at any time from Settings → Billing → Cancel plan. No email, no form, no retention call.

Cancellation takes effect at the end of the period you have already paid for. You keep full access until then — cancelling on day 2 of a month does not cut you off on day 2. After that date your account returns to the free plan. Nothing you have already generated is deleted.

Refunds

Because cancelling always leaves you with the access you paid for, we do not refund part-used months as a matter of course. We do issue refunds in these cases:

• You were charged after cancelling. Full refund of that charge.
• You were charged more than once for the same period, or charged for a plan you did not buy. Full refund of the duplicate or incorrect charge.
• The service was substantially unavailable for a prolonged stretch of your billing period through a fault on our side. Refunded pro rata.
• You paid by mistake and have not used the plan — no threads generated on it. Tell us within 7 days of the charge and we will refund it in full.

Outside those cases, refunds are at our discretion. If you think your situation deserves one, write to us and say what happened — we would rather sort it out than argue about it.

What is not refundable

• Months you used. If you generated threads on the plan during the period, that period has been delivered.
• Dissatisfaction with the content a model produced. Autogen is a generation tool — the free plan exists so you can judge the output before paying.
• Charges arising from your account being shared or used by someone else with your credentials.
• Bank fees, foreign transaction charges, or currency conversion differences.

How to request a refund

Email developer@ragx.in from the address on your account, and include the approximate date and amount of the charge. We reply within 3 business days.

Approved refunds go back to the original payment method through Razorpay. Once we issue it, the money typically reaches your account within 5–10 business days, depending on your bank. We cannot refund to a different card or account.

Failed and disputed payments

If a payment fails repeatedly, the subscription stops and your account returns to the free plan. You can resubscribe at any time.

If you see a charge you do not recognise, please email us before raising a dispute with your bank. We can almost always resolve it faster, and a chargeback locks the payment for weeks while it is investigated.

Changes to this policy

We may update this policy. If a change materially reduces your rights, it applies only to billing periods that start after the change. The date at the top always reflects the current version.